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P801 here! |
Wednesday, February 11, 2009, 11:05 PM
ATOMGT revision topics
yup, i'm the best to post bout this. :D1. Facilities and services provided by an airport operator to ensure smooth and comfortable experience for passengers. 2. The need for a close working relationship between all airport partners. 3. To raise standards, maintain costs and lower prices at the airport. 4. Steps in passenger processing (or “facilitation”). 5. Roles of the policy makers. 6. 3 principles for customer driven. 7. System of identifying/categorizing threat levels & response. 8. Trends and challenges facing airport operations and management and the possible impacts on the airport. 9. Distinct functions of an airport. 10. Airport performance standards & expectations of service standards. 11. Effective airport management principles. 12. System of managing effective airport signage system. 13. Business Continuity Management and its objective. 14. Ways of providing customer quality service. 15. Delivery of customer quality service to enhance passengers experience. 16. Management of facilities and security. 17. Space constraints and congestion problems. 18. Primary objective of airport terminal operations. 19. To achieve of a high level of service and efficiency in passenger terminal operations. 20. The guiding principles in managing an airport. 21. Measurement of Airport Operational Efficiency. 22. Factors to establish an effective and efficient ground transportation system. 23. To facilitate Transit & Transfer passengers. 24. ICAO Annex 9 – SARPs aircraft, passenger and cargo facilitation. 25. Characteristic of Business/Leisure Passengers. 26. Types & benefits of airport signage. 27. National Civil Aviation Security Authority. 28. National Civil Aviation Security Committee. 29. Management of passengers’ expectations. 30. Need to develop a Contingency Plan. 31. Factors for airport quality service. 32. Purpose of airport signage system. 33. Airport & characteristics of an airport. 34. A domestic airport. Labels: evelyn(: |